Last updated: 8 June 2026
1. Who we are
This website, Service My Stairlift, is owned and maintained by Freedom Stairlifts Limited.
In this privacy policy, “we”, “us” and “our” refer to Freedom Stairlifts Limited trading through or operating the Service My Stairlift website.
For data protection purposes, Freedom Stairlifts Limited is the data controller for personal information collected through this website.
Contact email: info@servicemystairlift.co.uk
Registered office: Freedom Stairlifts Limited, Unit 2a Railway Triangle Industrial Estate, Dorchester, DT1 2PJ
2. What personal information we collect
When you submit an enquiry through this website, we may collect the following information:
- Your name
- Your phone number
- Your email address
- Your address and postcode
- Details about the stairlift service, maintenance or repair support you are requesting
- Information about your stairlift, such as type, make, model, working status and fault details where provided
- Any additional information you choose to include in your message
We may also collect basic technical information when you use the website, such as your IP address, browser type, device information and pages visited. This may be collected through website hosting logs or analytics tools if enabled.
3. How we use your information
We use personal information to:
- Respond to your stairlift service, maintenance or repair enquiry
- Assess whether support may be available in your area
- Arrange or discuss a service appointment where appropriate
- Provide customer support and follow-up communication
- Keep basic records of enquiries and service-related communication
- Improve the website and understand enquiry patterns
- Protect the website from spam, misuse or security issues
4. Our lawful basis for using your information
We process enquiry information because it is necessary to respond to your request before entering into or performing a service arrangement.
We may also process some information where we have a legitimate interest in managing enquiries, operating the website, keeping business records, preventing misuse and improving our services.
Where we rely on consent, such as your agreement to be contacted about your enquiry, you can withdraw that consent at any time by contacting us.
5. Sharing your information
We may share your information where necessary with trusted parties who help us respond to or fulfil your enquiry. This may include stairlift engineers, service providers, email providers, website hosting providers, IT support providers or other trusted contacts where practical support may be available.
We only share information where it is necessary and appropriate for the purpose of responding to your enquiry, arranging support, managing our systems or meeting legal obligations.
We do not sell your personal information.
6. How long we keep your information
We keep enquiry information only for as long as reasonably necessary for the purpose it was collected.
In general, service enquiry records may be kept for up to six years where needed for business records, customer service, accounting, legal or insurance purposes.
If an enquiry does not lead to any service or further communication, we may delete or anonymise the information sooner where it is no longer needed.
7. How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
Website enquiry emails are sent using SMTP authentication, and sensitive configuration files are stored outside the public website root where practical.
No website or email system can be guaranteed to be completely secure, but we take practical steps to reduce risk.
8. Cookies and analytics
This website may use essential cookies or similar technologies required for the website to function properly.
We may also use analytics tools in future to understand how visitors use the website. If non-essential analytics or marketing cookies are introduced, this policy may be updated and appropriate consent controls may be added where required.
9. Your data protection rights
Under UK data protection law, you have rights relating to your personal information. These may include the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability and the right to object. The ICO explains these individual rights in its UK GDPR guidance.
If you would like to exercise any of your rights, please contact us using the email address below.
Contact email: info@servicemystairlift.co.uk
10. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
11. Changes to this privacy policy
We may update this privacy policy from time to time. Any updates will be posted on this page with a revised “last updated” date.
Microsoft Clarity
We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can anonymously collect and use this data.